PRIVACY & COOKIE POLICY
Last updated: 14/05/2026
Steady Hands Barbershop respects your privacy and is committed to protecting your personal information.
This Privacy & Cookie Policy explains how we collect, use and protect your personal information when you use our website, contact us, book an appointment, or visit our shop. It also explains how we use cookies and similar technologies.
1. WHO WE ARE
Steady Hands Barbershop
First Floor, 57 High Street, Exeter, EX4 3DJ
Email: hello@steadyhandsbarbershop.co.uk
Phone: 07904 714444
Website: https://www.steadyhandsbarbershop.co.uk/
For the purposes of UK data protection law, Steady Hands Barbershop is the data controller for the personal information we collect and use.
2. INFORMATION WE COLLECT
We may collect the following types of personal information:
Your name
Your email address
Your phone number
Appointment details
Messages or enquiries you send to us
Information you provide when booking through Acuity Scheduling
Technical information such as IP address, browser type, device information and website usage data
Cookie and tracking information, where applicable
We do not knowingly collect personal information from children.
3. HOW WE COLLECT YOUR INFORMATION
We collect information when you:
Fill in a contact form on our website
Book an appointment through Acuity Scheduling
Contact us by email, phone, social media or in person
Use or browse our website
Interact with embedded services such as maps, Instagram feeds, booking tools or security tools
4. HOW WE USE YOUR INFORMATION
We use your personal information to:
Respond to enquiries
Manage bookings and appointments
Provide barbering services
Contact you about your appointment
Deal with cancellations, changes or service-related messages
Improve our website and customer experience
Protect our website from spam, abuse and security threats
Keep business records
Send marketing messages in the future, where you have consented or where we are otherwise allowed to do so by law
5. LAWFUL BASES FOR USING YOUR INFORMATION
We only use your personal information where we have a lawful basis to do so. These may include:
Contract: to provide services you have booked or requested
Legitimate interests: to run our business, respond to enquiries, manage appointments, improve our website and protect against spam or misuse
Consent: for optional marketing communications and non-essential cookies, where required
Legal obligation: where we need to keep records or comply with the law
6. BOOKING THROUGH ACUITY SCHEDULING
We use Acuity Scheduling to manage online bookings.
When you book an appointment, your booking information may be processed by Acuity Scheduling/Squarespace. This may include your name, contact details, appointment details and any information you choose to provide during booking.
Acuity/Squarespace may process your information in accordance with their own privacy policy and terms.
7. CONTACT FORMS AND SECURITY
If you submit a contact form, we collect the information you provide so that we can respond to your message.
Our website may use Cloudflare Turnstile or similar anti-spam and security tools to help protect the website from spam, abuse and automated submissions. These tools may process technical information such as IP address, browser and device information.
8. COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small text files placed on your device when you visit a website. Similar technologies may include pixels, scripts, local storage and tracking tags.
Our website may use cookies and similar technologies for:
Essential website functionality
Website security and spam prevention
Online booking through Acuity Scheduling
Contact form protection through Cloudflare Turnstile
Analytics and performance measurement
Embedded content such as Google Maps or Instagram feeds
Future marketing or advertising features, if enabled
Some cookies are necessary for the website to work properly. Others are optional and may require your consent.
9. TYPES OF COOKIES WE MAY USE
ESSENTIAL COOKIES
These cookies are needed for the website to function. They may support page loading, security, contact forms, booking features and other core functions.
ANALYTICS COOKIES
These help us understand how visitors use our website, such as which pages are visited and how people find us. We may use tools such as Google Analytics or similar services.
EMBEDDED CONTENT COOKIES
Third-party services such as Acuity Scheduling, Google Maps, Instagram or Cloudflare may set cookies or use similar technologies when you interact with embedded content.
MARKETING COOKIES
We may use marketing cookies in the future to measure campaigns or show relevant content. These will only be used where appropriate consent has been given.
10. THIRD-PARTY SERVICES
Our website may include content or services from third parties, including:
Acuity Scheduling
Google Maps
Instagram or social media feeds
Cloudflare Turnstile
Google Analytics or similar analytics tools
These third parties may collect information about your device, browser, IP address and how you interact with their services. They may also set cookies or similar technologies.
11. COOKIE CONSENT
Where required, we will ask for your consent before setting non-essential cookies.
You can accept, reject or manage cookies through the cookie banner or cookie settings tool on our website.
You can also control or delete cookies through your browser settings. Blocking some cookies may affect how the website works, including booking tools, contact forms or embedded content.
12. MARKETING
We may offer email updates, news or promotions in the future.
We will only send marketing emails where we have your consent or another lawful basis to do so. You can unsubscribe or ask us to stop sending marketing messages at any time by contacting us at hello@steadyhandsbarbershop.co.uk.
13. WHO WE SHARE YOUR INFORMATION WITH
We may share your personal information with trusted service providers who help us run our website and business, including:
Website hosting providers
Booking system providers
Email and communication providers
Security and spam-prevention providers
Analytics providers
Professional advisers where necessary
We do not sell your personal information.
14. HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as necessary.
As a general guide:
Contact form enquiries may be kept for up to 12 months
Appointment and booking records may be kept for up to 6 years where needed for business, accounting or legal purposes
Marketing consent records may be kept until you withdraw consent or unsubscribe
Technical and security logs may be kept for a limited period for website security and troubleshooting
15. INTERNATIONAL TRANSFERS
Some of the third-party services we use may process data outside the UK. Where this happens, we rely on appropriate safeguards required by data protection law.
16. YOUR RIGHTS
Under UK data protection law, you may have the right to:
Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Ask us to restrict how we use your information
Object to certain uses of your information
Withdraw consent where we rely on consent
Ask for your information to be transferred to another provider, where applicable
To exercise your rights, contact us at hello@steadyhandsbarbershop.co.uk.
17. COMPLAINTS
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
ICO website: https://ico.org.uk/
18. CHANGES TO THIS POLICY
We may update this Privacy & Cookie Policy from time to time. The latest version will always be available on our website.